warranty returns


EWEAT offers a 12 months warranty for all of our streaming box including accessories. EWEAT offers a 24 months warranty for high-end products such as R11, R10 pro, R10 etc. Dis-assembly, misuse such as dropping, waterlogging or any other external factors which cause damage to the item, are not covered by the warranty. If you experience any issues with your streaming box, please email or start a live chat with us first, to see if we can help diagnose the problem quickly. If we cannot fix the problem, please contact your local distributors or wholesalers where you bought the unit, they can help to analyse the problem and solve it for you. If they cannot fix the problem, they will replace it with a new one, as EWEAT offers a fix or replacement service to all of our distributors and wholesalers worldwide.

We don’t accept private end users returning the streaming box to us directly. Due to our strict quality control and top quality materials, our streaming box average defective ratio is very small .

If anything is defective or missing on arrival, please inform the transport company (express or shipping forwarder) immediately, keeping proof and confirmation. If you can offer detailed picture to us, it will be helpful for us to deal with express or insurance company in time.

EWEAT does not provide support on any 3rd party add-ons within the KODI application. These add-ons are serviced, owned and operated by 3rd party companies that have no affiliation with EWEAT. If you are experiencing issues with any add-ons within KODI, EWEAT will try to update or replace them with alternative add-ons, but this does not refers to quality issues.

Return Policy

Defective items should be sent back to China for free repair or replacement by distributors and wholesalers. All customers should contact our customer service department for RMA before returning items. EWEAT will not accept any returns without permission.

The process for returns is as follows:

  1. Contact our customer service peosonel by email or live chat; Tell us your streaming box issues.
  2. We will send you instruction giving all return details when we confirm your streaming box should be returned.
  3. Once we receive the returned streaming box, we will process it accordingly. The fix time generally takes approximately 2-5 business days. Once we fix the issue, we will inform you of resend details.

Any question about Warranty & Return Policy, please feel free to contact us.
Email: support@eweat.com or Live chat  /  Tel number: +86 755 29491959

warranty returns

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