This is a short list of our most frequently asked questions for EWEAT internet tv box. For more question and answers you are looking for, or if you need any other support, please email us of start a live chat for further assistance. We’re looking forward to get an interesting business dialogue with you.
Q: Do you provide a high-quality box and provide warranty?
A: Yes, we produce high-quality boxes. We offer 12 months warranty. The warranty is voided for physically damaged boxes and boxes that are hacked/reprogrammed.
Q: Will EWEAT products working with WiFi or ethernet and working everywhere?
A: Yes, all our products working with WiFi & Ethernet and working everywhere.
Q: Which shipping way I can choose?
A: We can ship to anywhere that international express (DHL, TNT, FedEx or UPS) reaches. We usually ship EWEAT brand internet tv box on the same day and the next day if the order is placed. OEM & ODM internet tv box orders lead time-based on customize requests.
Q: Will EWEAT tv boxes or media player working on any type of television?
A: Yes, working on any type of television.
Q: To watching online resources, what type of internet connection do I need?
A: The minimum requirement for internet is a broadband connection at least 4Mbps. However for high definition (HD) streaming more than 720p we recommend a internet connection at least 10Mbps.
Q: Is Kodi working well and any add-ons pre-installed?
A: Kodi working well on EWEAT boxes. There are no pre-installed add-ons, you can contact our sales for a quick batch install or install add-ons yourself.
Q: Which type of power adaptor I can choose?
A: You can choose one type of US/UK/EU/AU power adaptor.
Q: What accessories I will get with tv box?
A: All the accessories of EWEAT include remote control, power adapter, HDMI cable and user manual. IPTV box packed with an additional network cable. If you want to add air mouse or other accessories, we can do it for you.
Q: Will you update the firmware in the future as per market change?
A: Yes, the tv boxes which we ship out to customers is the latest version. We will update the firmware per market change, such as new function, stable enough. You can update the firmware and check the update info by OTA update in the APPS.
Q: Does EWEAT device have root right as a superuser?
A: Yes, all of the devices already open the Root right, you can use it as a Superuser.
Q: What is my payment options?
A: We accept TT wire transfer, Western Union, Paypal, Alipay(on Alibaba).